Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss York | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss York is a GPhC registered online pharmacy weight loss clinic based in York, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

Pharmacy Weight Loss York is the data controller responsible for your personal information. We are registered with the General Pharmaceutical Council (GPhC No. 9012511) and operate as a regulated healthcare provider. Any questions regarding this policy can be directed to us using the contact details provided at the end of this document.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following types of personal information:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information required for prescribing
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and issue prescriptions where appropriate
To process and fulfil your orders, with delivery completed within 1 working day of pharmacist approval
To communicate with you regarding your treatment, order status, or clinical queries
To maintain accurate medical and dispensing records as required by pharmacy law
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful basis for processing health data is the provision of healthcare and treatment. Other data is processed under legitimate interests, legal obligations, or with your explicit consent where required.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we use include:

Essential cookies: Required for the website to function correctly
Analytics cookies: Help us understand visitor behaviour and improve our services
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data to any third party. We may share your information only in the following limited circumstances:

Prescribing clinicians: Healthcare professionals involved in reviewing and approving your treatment
Delivery partners: Courier services used to dispatch your medication securely
Payment processors: Secure third-party platforms that handle payment transactions on our behalf
Regulatory bodies: Where we are legally required to share information, such as with the GPhC or NHS bodies

All third parties we work with are required to handle your data securely and in accordance with UK GDPR requirements.

6. Data Retention and Security

We retain patient records for a minimum of eight years in line with NHS and pharmacy regulatory guidance. Payment data is retained only as long as necessary for legal and accounting purposes. We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.

7. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to processing, and the right to data portability. To exercise any of these rights, please contact us directly. We aim to respond to all data-related enquiries within 48 hours. In certain circumstances, legal or regulatory obligations may affect our ability to fulfil specific requests.

8. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss York
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.